Monday, March 31, 2008

Traveling NoWhere

I love to travel. At least I used to love to travel. I decided it's not the traveling I enjoy. It's the being there I love. Getting there is like trying to navigate a rocky obstacle course wearing flipflops. You get all tripped up and fall, get banged, bruised and tear up your soles.
And, flying is just a great big hassle. What used to be the easiest, most direct, efficient way to get from place-to-place has become the least efficient, least reliable way to go.
In less than three weeks I've been involuntarily bumped from a direct flight causing me to miss a huge family wedding party, lost a built in dolly to a nice piece of English luggage on a direct flight, been delayed more than 4 hours on two flights in one day and lost 5 pieces of family baggage.
I had to spend over 12 hours in the airport with my family including my hyperactive son, had to purchase several overpriced, terrible meals including a very very disappointing grilled chicken Caesar salad that was no more than some romaine lettuce in a plastic box with packaged caesar dressing and packaged croutons at a Sam Adams restaurant at the Atlanta Airport. It was worse than a fast food salad and cost almost $9.00. And, it was tiny.
Two small ice creams and a shake for my family (I had nothing) cost almost $15.00 at Ben & Jerry's. I could have purchased 4 cartons of Extra Creamy Breyers for this same amount. And, $2.00 for a small decaf coffee at Seattle's Best...no flavor; plain old coffee.
Three slices of pizza and a chicken panini sandwiches, and two sprites cost over $20.00 for lunch. Crazy.
And, we missed our connection due to the four hour delay and had to fly to an airport an hour away. When we arrived it was late, dark, deserted. We waited an hour for a limo to take us to our home airport where our promised luggage was no where to be found; nor was their anyone from Delta to help us out.
What's fun about this. I'd just destressed on vacation and it all came flooding back....the frustration the annoyances...the toxicity of the dysfunctioning airline industry. And, I feel sorry for the people who work for these organizations. They seem so calm and contained. They seem very helpful and empathetic...but, they can do very little to solve the issues. "You must return to the airport to file your claim," the woman with the Indian accent says very kindly on the telephone. So, in the middle of my workday I have to go to the airport, pay for parking, go inside, wait in line, and file a claim. They type for long periods of time on their keyboards, squinting, typing, squinting, typing. "It's been reported. We'll let you know what's happened to your five pieces of luggage. You can check our website for updates." Who has time for all of this? Did I say I enjoyed traveling...excuse, me...I changed my mind.

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